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GDPR

Privacy Policy (GDPR)

The English Chambers

Last updated: [16.02.2026]

At The English Chambers, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, purchase our services, access online videos, or complete online tests, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: The English Chambers
Website: https://www.englishchambers.com
Business location: United Kingdom
Contact email: info@englishchambers.com

For the purposes of data protection law, The English Chambers is the data controller.

2. Personal Data We Collect

We may collect and process the following data:

a) Identity & Contact Data

  • Full name
  • Email address

b) Account & Course Data

  • Login credentials (where accounts are used)
  • Course enrolment status
  • Progress tracking
  • Test and quiz completion records

c) Payment & Transaction Data

  • Payment confirmation
  • Billing details (name, email, transaction ID)

⚠️ Important:
We do not store full debit or credit card details. Payments are processed securely by third-party payment providers.

d) Video & Learning Platform Data

When you access online lessons, recordings, or live classes, we may collect:

  • Video access logs
  • Viewing progress
  • Completion status
  • Interaction data (e.g. play, pause, replay)

We do not record or monitor users via webcam unless explicitly stated and consented to (e.g. live classes).

e) Test & Assessment Data

For quizzes, tests, and exams, we may collect:

  • Responses submitted
  • Scores and results
  • Time spent on assessments
  • Performance analytics for educational purposes

This data is used only to deliver learning outcomes and track progress.

f) Technical Data

  • IP address
  • Browser and device type
  • Operating system
  • Website usage data

3. How We Collect Data

Your data is collected when you:

  • Purchase a course or service
  • Access paid or free video content
  • Complete tests, quizzes, or exercises
  • Sign up for email updates
  • Contact us via forms or email
  • Use our website (cookies & analytics)

4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity – to deliver paid courses, videos, and tests
  • Consent – email marketing, optional communications
  • Legal obligation – accounting and tax requirements
  • Legitimate interest – improving courses, platform performance, and user experience

5. How We Use Your Data

We use personal data to:

  • Provide access to paid content and services
  • Deliver online videos and educational materials
  • Administer tests, quizzes, and assessments
  • Track learning progress and performance
  • Process payments and issue confirmations
  • Communicate essential course information
  • Improve course quality and website functionality

We never sell or rent your personal data.

6. Payments & Financial Security

All payments are processed via secure third-party payment providers. These providers comply with GDPR and industry security standards.

The English Chambers:

  • Does not store full card numbers
  • Does not have access to sensitive payment credentials
  • Stores only transaction references necessary for accounting

7. Third-Party Service Providers

We may share limited data with trusted third parties such as:

  • Payment processors
  • Video hosting platforms
  • Learning management systems (LMS)
  • Email marketing services
  • Website hosting providers
  • Analytics services (e.g. website traffic analysis)

All third parties are required to:

  • Process data only on our instructions
  • Apply appropriate security measures
  • Comply with GDPR regulations

8. Cookies & Tracking

Our website uses cookies to:

  • Enable essential site functionality
  • Remember user preferences
  • Analyse usage and performance

You can manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.

9. Data Retention

We retain personal data only as long as necessary:

  • Course and test data: while your account remains active or as required for educational records
  • Payment data: as required by UK tax and accounting laws
  • Marketing data: until consent is withdrawn

Data is securely deleted when no longer required.

10. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact: [your email]

11. Children & Parental Consent

Our services are intended for learners aged 16 and over, or younger learners with parental consent.
If you believe we have collected personal data from a child without consent, please contact us immediately.

12. Data Security

We apply appropriate technical and organisational measures to protect your data, including:

  • Secure servers
  • Encrypted connections (SSL)
  • Restricted access to personal information

13. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised date.

14. Contact Information

If you have questions about this Privacy Policy or how your data is handled:

The English Chambers
📧 Email: info@englishchambers.com